Privacy Policy

Privacy Policy – The Steam Doctor Carpet & Upholstery Cleaning

Effective Date: 1st of June 2025

At The Steam Doctor Carpet & Upholstery Cleaning (“we,” “our,” or “us”), your privacy is our priority. We are committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard it.

1. Information We Collect

We may collect the following personal information when you interact with us:

  • Contact details: name, email address, phone number, and physical address

  • Booking details: service location, date/time, and cleaning requirements

  • Payment information: credit/debit card details, Afterpay account information, or bank details (processed securely through trusted third-party providers)

  • Website and advertising data: IP address, browser type, device information, and interaction with our website or ads (via cookies and tracking pixels)

2. How We Use Your Information

We use your information to:

  • Process bookings and payments

  • Provide and manage our cleaning services

  • Communicate service updates, confirmations, and customer support

  • Send special offers, promotions, and service reminders (if you opt in)

  • Improve our website, services, and advertising performance

  • Meet legal, regulatory, and tax obligations

3. Payment & Afterpay Transactions

When you use Afterpay or other payment methods:

  • Payments are processed securely through third-party providers

  • We do not store your full payment details — only transaction references as required for accounting and compliance

  • Afterpay’s own privacy policy and terms will also apply to your transaction

4. Sharing Your Information

We will never sell or rent your personal information.
We may share your data only with:

  • Trusted service providers (e.g., payment processors, booking platforms, advertising partners such as Meta) who assist in delivering our services

  • Regulatory authorities if required by law
    All third parties are required to protect your data and use it only for the purpose we specify.

5. Cookies & Online Tracking

We use cookies, Meta pixels, and similar tracking technologies to:

  • Measure advertising effectiveness

  • Improve our website and customer experience

  • Deliver relevant ads based on your interests
    You can adjust your browser settings to refuse cookies, but some website features may not function properly.

6. Data Security

We implement appropriate physical, technical, and administrative safeguards to protect your personal data from loss, misuse, or unauthorized access, including:

  • Secure, encrypted payment processing

  • Restricted access to customer information

  • Regular monitoring of our systems for vulnerabilities

7. Your Rights

You have the right to:

  • Access, update, or correct your personal information

  • Request deletion of your data (unless we are legally required to keep it)

  • Opt out of marketing communications at any time

To exercise your rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices. Updates will be posted on our website with the effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

The Steam Doctor Carpet & Upholstery Cleaning
Kerikeri, Northland, New Zealand
📧 Email: info@thesteamdoctor.co.nz
📞 Phone: 027 276 4846 🌐 www.thesteamdoctor.co.nz

10. Concerns or Complaints

If you have any concerns about your privacy or how your personal information is handled, please contact us directly. If unresolved, you can contact the Office of the Privacy Commissioner:

Website: https://www.privacy.org.nz
Phone: 0800 803 909

Copyright Notice

All content on this website, including but not limited to text, graphics, logos, images, videos, and design elements, is the property of The Steam Doctor Ltd and is protected under New Zealand copyright law and international intellectual property treaties.

No part of this website may be reproduced, copied, modified, or distributed in any form without prior written permission from The Steam Doctor Ltd.

Unauthorised use of any material may result in legal action.