Privacy Policy

The Steam Doctor Ltd – Carpet and Upholstery Cleaning
Effective Date: 30th June 2025

1. Introduction

The Steam Doctor Ltd ("we", "us", or "our") is committed to protecting the privacy of our customers and website users. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020 of New Zealand.

By using our services or website, you agree to the terms of this Privacy Policy.

2. Collection of Personal Information

We may collect the following types of personal information:

  • Full name

  • Contact details (phone number, email address, physical address)

  • Booking details (including date/time and services requested)

  • Payment details (processed securely through third-party providers)

  • Feedback or complaints submitted

  • Any correspondence with us (including emails or phone calls)

We may collect this information directly from you when:

  • You book a service

  • You contact us for a quote or consultation

  • You interact with our website or social media

  • You sign up for newsletters or promotions

3. Purpose of Collection

We collect personal information for the following reasons:

  • To provide carpet and upholstery cleaning services

  • To process bookings and payments

  • To respond to enquiries or requests

  • To send updates, invoices, or appointment reminders

  • To improve our services

  • To comply with legal or regulatory requirements

4. Storage and Security of Information

We store your personal information securely using:

  • Password-protected databases

  • Encrypted communication channels (e.g., SSL for online forms)

  • Trusted third-party platforms that comply with NZ data protection standards

Only authorised staff have access to personal information, and we regularly review our security practices.

5. Sharing of Personal Information

We do not sell your personal information. We may share it with:

  • Our service providers (e.g., payment processors, booking software)

  • Regulatory bodies if required by law

  • Collection agencies in the case of overdue accounts

All third parties are required to comply with the Privacy Act and handle your data securely.

6. Access and Correction

Under the Privacy Act 2020, you have the right to:

  • Access your personal information

  • Request correction of any information you believe is inaccurate

To request access or corrections, please contact us at:

The Steam Doctor Ltd
📧 Email: info@thesteamdoctor.co.nz
📞 Phone: 027 276 4846
📍 Address: Waipapa, Kerikeri

7. Retention of Personal Information

We retain personal information only for as long as necessary:

  • To fulfil the purposes for which it was collected

  • To comply with legal obligations (e.g., tax, accounting)
    Once information is no longer needed, it will be securely deleted or anonymised.

8. Cookies and Website Tracking

Our website may use cookies or tracking tools to:

  • Improve user experience

  • Track website usage (e.g., Google Analytics)
    You can choose to disable cookies through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website. We recommend reviewing it periodically.

10. Concerns or Complaints

If you have any concerns about your privacy or how your personal information is handled, please contact us directly. If unresolved, you can contact the Office of the Privacy Commissioner:

Website: https://www.privacy.org.nz
Phone: 0800 803 909

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us:

The Steam Doctor Ltd
📧 info@thesteamdoctors.co.nz
📞 027 276 4846
🌐 www.thesteamdoctor.co.nz

Copyright Notice

All content on this website, including but not limited to text, graphics, logos, images, videos, and design elements, is the property of The Steam Doctor Ltd and is protected under New Zealand copyright law and international intellectual property treaties.

No part of this website may be reproduced, copied, modified, or distributed in any form without prior written permission from The Steam Doctor Ltd.

Unauthorised use of any material may result in legal action.